Managed IT support for Leeds businesses
Kaizen IT has been supporting businesses across Leeds and West Yorkshire with managed IT services, cyber security, and strategic IT consultancy for many years. We have locally based team members in the Leeds area, backed by the full resource of our wider engineering team and our headquarters in nearby Sheffield.
From professional services firms in the city centre and creative agencies in the Calls and South Bank, to technology businesses, marketing agencies, and fast-growing scale-ups across West Yorkshire — we understand the demands of Leeds businesses and the technology they depend on.
Local engineers. National expertise.
What sets us apart from many IT providers serving the Leeds market is that we have people here. Our locally based team members know the area, know our Leeds clients, and can be on-site quickly when you need face-to-face support. They’re supported by our Sheffield headquarters and a wider network of engineers across the north of England.
We’re independently owned, ISO 27001 and ISO 9001 certified, an Apple Premium Technical Partner and Microsoft Partner. We support businesses running macOS, Windows, or a mixed estate — and have done for over 21 years.
What our clients say...
“They provided the expertise and guidance we needed, allowing us to focus on building our business — confident in the security and reliability of our technology.”
“Their team are responsive, knowledgeable and pragmatic, always focused on practical solutions that work for the business.”
Our Leeds IT support services
Managed helpdesk support
Our helpdesk is staffed 7am–7pm, Monday to Friday as standard — covering remote troubleshooting, software support, device queries, and account management. 24/7 emergency cover and US hours extension are available as add-ons for businesses that operate outside standard hours.
On-site support across Leeds and West Yorkshire
Our field engineers provide on-site support for Leeds businesses — covering hardware installations, network infrastructure work, and on-site project delivery. On-site response within four to eight working hours depending on your service level agreement.
IT security assessment
We assess your IT environment across 36 individual controls in 9 categories — covering identity and access management, endpoint and device security, network infrastructure, data and cloud configuration, email and communications, resilience and recovery, people and process, monitoring and response, and security certification and compliance. Included free for all new clients, with a plain-language report and prioritised action plan.
Strategic IT consultancy
We build a technology roadmap around your business — covering cloud and server strategy, workstation lifecycle planning, device management, backup and disaster recovery, and compliance accreditation support for ISO 27001, Cyber Essentials, and SOC 2.
Cyber security
From managed detection and response through our partnership with Huntress, to DMARC email authentication, Mailsafe email filtering, and Huntress Managed SAT — we protect Leeds businesses against the threats that matter most.
Frequently asked questions
Do you have engineers based in Leeds?
Yes. We have locally employed team members based in the Leeds area who work directly with our clients across West Yorkshire. They are supported by our wider engineering team and our Sheffield headquarters, which is less than an hour away.
What areas around Leeds do you cover?
We support businesses across Bristol and the surrounding area, including Bath, Weston-super-Mare, and the wider South West. On-site response times are four to eight working hours depending on your service level agreement.
How quickly will you respond to a support request?
When you log a call, one of our technical team will begin troubleshooting within 30 minutes on a best endeavours basis. We actively monitor all open tickets and escalate if a ticket hasn’t received a response within two hours of being logged.
Do you support Apple devices as well as Windows?
Yes — as an Apple Premium Technical Partner we support macOS, Windows, iOS, and Android within the same business environment. We manage mixed Mac and Windows estates seamlessly and have certified Apple specialists in our team.
Can you help us switch from our current IT provider?
Yes. We manage the transition end to end — coordinating with your outgoing provider, auditing your existing infrastructure, and scheduling the cutover to minimise disruption. A typical switch takes two to three weeks.
What contract options do you offer?
New clients start on a 90-day initial term, then monthly rolling with 30 days’ notice to cancel. Once you’re comfortable with our service, you can move to a two- or three-year agreement with associated cost savings.
Get in touch
0345 141 1400 — 7am to 7pm, Monday to Friday
hello@kaizenit.co.uk
