Managed IT support for Manchester businesses
Kaizen IT supports businesses across Manchester and the wider Greater Manchester area with managed IT services, cyber security, and strategic IT consultancy. We have locally based team members in the Manchester area, backed by the full resource and expertise of our wider engineering team.
From creative agencies and production companies in the Northern Quarter and Ancoats, to professional services firms in Spinningfields, technology businesses in MediaCityUK, and fast-growing scale-ups right across Greater Manchester — we understand what Manchester businesses need from their IT partner.
Local engineers. National expertise.
We have people based in Manchester. Our locally employed team members work directly with our Manchester clients, providing the familiarity and accessibility of an in-house resource backed by the full capability of our wider team. When additional on-site resource is needed, our Sheffield engineering team can reach Manchester quickly.
We’re independently owned, ISO 27001 and ISO 9001 certified, an Apple Premium Technical Partner and Microsoft Partner — with over 21 years of experience supporting creative and professional businesses across the UK.
What our clients say...
“They provided the expertise and guidance we needed, allowing us to focus on building our business — confident in the security and reliability of our technology.”
“Their team are responsive, knowledgeable and pragmatic, always focused on practical solutions that work for the business.”
Our Manchester IT support services
Managed helpdesk support
Our helpdesk is staffed 7am–7pm, Monday to Friday as standard — covering remote troubleshooting, software support, device queries, and account management. 24/7 emergency cover and US hours extension are available as add-ons for businesses that operate outside standard hours.
On-site support across Manchester and Greater Manchester
Our field engineers provide on-site support for Manchester businesses — covering hardware installations, network infrastructure work, and on-site project delivery. On-site response within four to eight working hours depending on your service level agreement.
IT security assessment
We assess your IT environment across 36 individual controls in 9 categories — covering identity and access management, endpoint and device security, network infrastructure, data and cloud configuration, email and communications, resilience and recovery, people and process, monitoring and response, and security certification and compliance. Included free for all new clients, with a plain-language report and prioritised action plan.
Strategic IT consultancy
We build a technology roadmap around your business — covering cloud and server strategy, workstation lifecycle planning, device management, backup and disaster recovery, and compliance accreditation support for ISO 27001, Cyber Essentials, and SOC 2.
Cyber security
From managed detection and response through our partnership with Huntress, to DMARC email authentication, Mailsafe email filtering, and Huntress Managed SAT — we protect Manchester businesses against the threats that matter most.
Frequently asked questions
Do you have engineers based in Manchester?
Yes. We have locally employed team members based in the Manchester area who work directly with our clients across Greater Manchester. They are supported by our wider engineering team, with additional on-site capacity available from our Sheffield headquarters when needed.
‘What areas around Manchester do you cover?’
We support businesses across Greater Manchester, including Salford, MediaCityUK, Stockport, Bolton, Bury, Oldham, and surrounding areas. On-site response times are four to eight working hours depending on your service level agreement.
How quickly will you respond to a support request?
When you log a call, one of our technical team will begin troubleshooting within 30 minutes on a best endeavours basis. We actively monitor all open tickets and escalate if a ticket hasn’t received a response within two hours of being logged.
Do you support Apple devices as well as Windows?
Yes — as an Apple Premium Technical Partner we support macOS, Windows, iOS, and Android within the same business environment. We manage mixed Mac and Windows estates seamlessly and have certified Apple specialists in our team.
Can you help us switch from our current IT provider?
Yes. We manage the transition end to end — coordinating with your outgoing provider, auditing your existing infrastructure, and scheduling the cutover to minimise disruption. A typical switch takes two to three weeks.
What contract options do you offer?
New clients start on a 90-day initial term, then monthly rolling with 30 days’ notice to cancel. Once you’re comfortable with our service, you can move to a two- or three-year agreement with associated cost savings.
Get in touch
0345 141 1400 — 7am to 7pm, Monday to Friday
hello@kaizenit.co.uk
