Our services

User Support Plans

From offices in Sheffield and London as well as remotely, our team provide Helpdesk support services 7am – 7pm Monday to Friday as standard, with the option to extend coverage for US hours as well as emergency 24/7 support as required. This team are backed up by field support and project engineers throughout mainland UK to provide on-site support, routine on-site visits, and installation services.

To support your infrastructure, we offer User based support plans. This ensures that your user has support no matter what the issue or whatever company device is being used.

We have a remote only plan called Business Essentials, or a remote and on-site plan called Business Pro summarised in the table. Alternatively, we can design a bespoke plan to meet your specific needs.

Consultancy

As your IT partner, it is essential that we provide you with ongoing insight of the technological landscape. Helping you to develop a proper strategy to ensure that your IT and Telecoms are properly delivering your essential services in the most cost effective and secure manner. We do this by providing you with an in depth on-going tech roadmap. These are likely to include some or all of the following:

1. Cloud and on-premise Server strategy
2. Workstation roadmap
3. Mobile Device Management (MDM)
4. Backup, disaster recovery and continuity
5. File and email archiving management
6. Audio Visual
7. Office connectivity
8. Telecoms

IT Security

Cyber crime rates have risen to unprecedented levels due to advancement in technology, increased connectivity, and evolving threats. The widespread adoption of digital technologies and reliance on online platforms have expanded the attack surface for cyber criminals.



Alarmingly, most small to medium-sized businesses are not cyber-ready leaving them at high risk.

As part of our intial onboarding and on an on-going periodic basis, we assess the various elements of your current IT setup for security readiness assigning each component a score from 0 – Critical Security Risks to 5 – Optimal Security.

Our assessments compare the ideal security profile with the actual configuration of all IT components, generating recommendations to address any identified weaknesses.